Frequently Asked Questions (FAQs)
General Questions
Q: What is At Trade Price?
A: At Trade Price is a platform that connects customers with suppliers to provide quality products at competitive prices. We specialize in facilitating quotes and purchases without holding stock directly.
Q: Do you hold stock of the products listed on your site?
A: No, At Trade Price does not hold stock. All products are supplied directly by third-party suppliers.
Ordering
Q: How do I place an order?
A: Browse our website to find the products you need. Some products can be purchased directly online, while others can be added to your quote list for custom pricing.
Q: How does the quote process work?
A: When you add items to your quote list and submit it, our team will source quotes from local suppliers or allow suppliers to bid on your order. Once finalized, we will provide you with the best options available.
Delivery
Q: Who handles the delivery of my order?
A: Delivery is managed directly by the suppliers. Please contact the supplier listed with your order for updates on delivery status.
Q: What happens if my order is delayed or damaged during delivery?
A: While we do our best to work with reliable suppliers, At Trade Price is not responsible for delivery delays or damages. Please contact the supplier directly to resolve any issues.
Returns and Refunds
Q: Can I return a product?
A: Returns are subject to the supplier's policy. Please review the return terms outlined by the supplier before purchasing.
Q: How do refunds work?
A: Refunds are processed by the supplier in accordance with their policy. If you encounter any issues, please reach out to the supplier directly.
Pricing and Payment
Q: Why do some products require a quote instead of having a price?
A: Some products are offered at dynamic prices based on availability, quantity, or specific customer requirements. The quote process ensures you get the most competitive price.
Q: What payment methods do you accept?
A: We accept major payment methods, including credit/debit cards and other secure online payment options. Specific methods will be detailed during checkout.
Supplier and Quality
Q: How do you select your suppliers?
A: We work with a network of trusted suppliers to ensure quality and competitive pricing. However, we do not take responsibility for the quality of the products provided.
Q: What if I receive a faulty product?
A: Please contact the supplier directly for assistance. Their contact information will be provided with your order details.
Other Questions
Q: Can I track my order?
A: Tracking availability depends on the supplier. Please refer to the order confirmation email or contact the supplier for tracking information.
Q: How do I get in touch with customer support?
A: You can contact us via [insert email/phone number]. Our team will assist with general inquiries and connect you with suppliers if needed.
For any other questions please email sales@attradeprice.co.uk
